CONTACTS
Contact us
You like Unika Bag bags and want to know more. You can contact us by writing to the email address below or leave a message by filling out the form. You can also find us on Instagram and Facebook.
FAQ
To best preserve your Unika Bag, please avoid any contact with oils or alcohol-based substances such as cosmetics, perfumes, hand sanitizers or disinfectants.
We recommend that you keep your Unika Bag away from water. If it gets wet or dirty, dry it with a clear, smooth absorbent cloth. You can try to remove any stains by using a mild soap and dabbing gently.
Protect the bag by storing it in a bag to protect it from light when not in use.
Taking care of your Unika Bag allows you to enjoy its beauty for longer.
Upon request, it is possible to accompany the gift order with a greeting card.
The goods can be delivered directly to a different adress from the one of the buyer.
Subscribe to the NEWSLETTER to receive all updates on new arrivals, exclusive offers and promotions via email.
No, it’s not possible. Unika Bag bags are unique pieces.
BANK TRANSFER
CREDIT CARD:
Visa, MasterCard, American Express, Diners, Maestro. The amount will be charged to the card upon completion of the order.
PAYPAL:
to shop online conveniently. It is not necessary to enter your credit card details on the site.
The bank account will be debited once the order is completed.
To register a new PayPal account for free, visit paypal.com.
Cancellation can only be requested for orders not yet processed and fulfilled.
To request cancellation of an order, an email must be sent to info@unikabag.com
For more information, you can contact our customer service at the following email address: info@unikabag.com
All bags that have a structural defect not related to misuse of the same are covered by a guarantee within 30 days from purchase.
(Article 132 of the Consumer Code establishes that the seller is responsible, pursuant to Article 130, when the lack of conformity occurs within two years from the delivery of the goods. 2. The consumer loses the rights provided for by the Article 130, paragraph 2, if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect. The complaint is not necessary if the seller has acknowledged the existence of the defect or has concealed it .)
At the end of the warranty period, the repair of the Unika Bag is at the buyer’s expense. You can therefore contact a trusted shoemaker or textile craftsman.
The standard shipping method involves sending the order by GLS or SDA courier.
Delivery is generally made within 48-72 hours of shipment notification.
Shipping times may vary according to the place of delivery.
If for any reason you are not satisfied with your purchase, unused items can be returned within 14 days from the date of receipt of the goods.
You will receive a store credit or refund.
Once the return procedure with customer service has been completed, confirmation will be sent by email with instructions for sending the goods to be returned to Unika Bag.
The shipping costs for the return are to be paid by the buyer.
